National consumption complaints Shenzhen more than 1000 cases, temporary increase in accommodation c-法拉利599gto

National Day Shenzhen consumer complaints more than a thousand, accommodation consumption business temporary increase, National Day holiday stimulate consumption nerve, consumer complaints also rise with the temperature. On October 1st -7, 1038 complaints were registered by Shenzhen Municipal Council and district council. Among them, the Internet and communications industry services accounted for half of the country, the number of accounts were sealed, the package fee is not clear and other issues. In addition, catering and accommodation businesses temporary increase, online shopping ticket refund difficult to change, buy mobile phone counterfeit problem also caused consumer complaints, so many consumers eat a stuffy. Accounts were sealed charges unknown complaints, this year’s national day, Shenzhen City, District Council registered a total of 1038 complaints, including 775 from 12315 systems, 315 consumer network 146, mobile client 107, WeChat public number 10. From the amount of complaints, the Internet and communication services account for half of the country. During the "National Day", a total of 418 complaints were received, accounting for 40% of the total amount of complaints. Among them, there are 301 complaints about Tencent Inc network services, accounting for 29% of the total amount of complaints, consumers reflect the main problem is that the network game user account is blocked, recharge accounts, game props lost, QQ number is blocked. Other complaints mainly reflect the content of mobile phone packages and chargeback is not clear, network broadband home installation and maintenance is not timely, broadband network discounts and other issues. Reporters learned that this kind of consumer disputes had happened before. Consumers Miss Niu reflects its opening QQ account, a total of more than 30 thousand yuan of consumption, and later found that the page displayed illegal operations were blocked 999 days. She said no violation, the game account stolen. The September top 3000 yuan, all expenses are now required to recharge or refund. In view of this kind of consumer disputes, the city council advised consumers to take good care of the account number, password, and killing computer virus, do not install without authorization of the operators of the plug-in, and to reflect the network supervision departments. Accommodation consumers spend holidays and holidays, travel abroad, many consumers hit the nail. The City Council pointed out that the National Day holiday this year consumers have encountered accommodation services are received during the holidays behavior increases, consumers of catering and accommodation services 30 complaints, 19 complaints about the accommodation, accommodation services reflect the problems have room safety problems, health problems, and problems such as holidays increase. Consumer Mr. Yu in September 30th in the manhole in a hotel booked accommodation, 128 yuan a day, pay a fee of $400, but in October 2nd by businesses to inform the room charge also increase 20 yuan. City Council reminded consumers, holiday consumption should pay attention to understand the price in advance, to prevent some businesses temporary increase, false propaganda traps. No forced shopping complaints net purchase refund difficult change of style holidays tourism consumption peak, during the national day received a total of 38 cases of tourism service, master Chen

国庆深圳消费投诉千余宗 住宿消费商家临时加价   国庆假期刺激消费神经,消费投诉也随之升温。10 月 1 日 -7 日,深圳市、区消委会共登记投诉 1038 宗。其中,互联网及通信行业服务占了半壁江山,出现账号被封、套餐资费不清晰等问题。另外,餐饮住宿商家临时加价,网购机票退票改签难,购买手机出现假冒伪劣等问题也引发消费投诉,让不少消费者吃了闷亏。   账号被封资费不明引发投诉   今年国庆期间,深圳市、区消委会共登记投诉 1038 宗 , 其中来自 12315 系统 775 宗,315 消费网 146 宗,手机客户端 107 宗,微信公众号 10 宗。   从投诉量来看,互联网及通信行业服务占了半壁江山。 “ 国庆 ” 期间,受理的该类投诉共计 418 宗,占总投诉量的 40%。其中,关于腾讯公司网络服务的投诉有 301 宗,占总投诉量的 29%,   消费者反映的问题主要是网络游戏用户帐号被封、充值不到账、游戏道具丢失、QQ 号码被封等。其他的投诉主要反映手机套餐内容和扣费不清晰、网络宽带上门安装和维修不及时、宽带网络打折扣等问题。   记者了解到,这一类的消费纠纷此前就发生过。消费者牛小姐反映其开通 QQ 账号,共消费 3 万多元,后来在登陆时发现页面显示违规操作被封 999 天。她表示没有违规操作,其游戏账号被盗。其 9 月充值 3000 元,现要求解封或退还充值的所有费用。   针对这类消费纠纷,市消委会建议消费者要保管好账号、密码,同时查杀电脑病毒,不安装未经运营商授权的插件等,并向网监部门反映。   住宿消费商家趁假期临时加价   节假日出外旅游,不少消费者碰了钉子。市消委会指出,今年国庆假期有消费者就遇到了住宿服务存在节假日加价行为,期间共接到消费者关于餐饮住宿服务投诉 30 宗,其中有关住宿的投诉 19 宗,住宿服务反映的问题有房间安全问题、卫生问题,以及节假日加价问题等。   消费者游先生于 9 月 30 日在沙井某宾馆办理了入住手续,住宿费每天 128 元,预交了 400 元的费用,却在 10 月 2 日被商家通知房费要另外加价 20 元。市消委会提醒消费者,节假日消费要注意提前了解价格,防止一些商家临时加价、虚假宣传等陷阱。   未出现强制购物投诉 网购票退票改签难   节假日是文体旅游消费的高峰期,国庆期间共受理问题旅游服务 38 宗,主要反映旅游消费(14 宗)、儿童娱乐消费(11 宗)、健身消费(6 宗)等。旅游投诉没有出现 1 例强制旅游购物问题,主要是反映网络预定住宿和机票的退票改签纠纷、网络购买景区门票在实际使用中出现与网络描述不符合等问题。   其中,消费者孙小姐通过携程网购买了从深圳到首尔的机票,价格 1315 元,想改签被商家拒绝;想申请退票被商家称只可以退回 90 元标价;通过协商后,商家表示可以另外退回 290 元。消费者就改签或者全额退票问题与卖家协商无果。   另外,在儿童娱乐消费方面,主要反映游乐场因卡过期或关门倒闭使得会员卡不能使用、儿童游乐安全等问题。消费者胡先生 2015 年 7 月份在某儿童游乐园办理了一张 800 元的次卡,共 16 次,目前消费了 3 次。10 月 4 日在该处游玩时被告知卡已过期不能使用,消费者表示卡上未有有效期的任何提示,与卖家协商无果。   “以假乱真”冒充苹果小米手机   今年国庆假期,通讯电脑数码类投诉占比较高,共接到消费者关于通讯电脑数码类投诉 187 宗,占投诉总量的 18%。其中手机类投诉 151 宗,消费者反映的问题集中在手机售后服务难、质量、假冒等方面。   值得注意的是,其中,假冒问题不仅仅涉及高端苹果手机的水货、翻新机问题,还涉及小米、OPPO 等国产的高性价比手机。消费者文先生 10 月 3 日在龙华某手机店购买了商家宣称是小米系列手机的米兰手机,价格 2598 元,但事后查询发现并不是小米系列手机。   手机等电脑数码产品假冒伪劣的现象很常见,市消委会提醒消费者,在购买时选择正规、信誉度高的卖家,慎买价格差太远的产品,警惕商家虚假宣传、低价诱惑、销售假冒伪劣产品。   深圳晚报记者 李瑶娜 编辑 武晓晨相关的主题文章: